FAQS
Frequently Asked Questions
DO you ship Overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I make change to my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we’re unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.
I Entered the incorrect shipping Address - Can you change it for me?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.
I Forgot to apply my Discount code, can i still apply it?
Please contact us with your order number and promo code ASAP and we’lldo our best to take care of it!
The items I want is out of stock. what to do Now?
We usually stock pieces from our latest collection in a few weeks.So please sign up your email to be notified of a restock, and you shouldn’tmiss out the next time.
Let's Find You Together The Place You Deserve
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
For any questions regarding our products or shipping policies. Contact our customer support at support@mixorashop.com